Frequently Asked Questions
What does The Thread Nest sell?
The Thread Nest creates handmade embroidered accessories and textile goods for boutiques, gift shops, and customers who appreciate thoughtful craftsmanship. Our collections include embroidered hair accessories, headbands, mirrors, bookmarks, bags, and other small giftable items designed to combine beauty, function, and artisanal detail.
Are your products handmade?
Yes. Our products are handmade in Vietnam with close attention to embroidery details, materials, and finishing. Because each item is handcrafted, slight variations may occur. These small differences are a natural part of handmade work and make each piece unique.
Do you offer wholesale embroidered accessories?
Yes. We offer wholesale embroidered accessories for boutiques, gift shops, concept stores, and approved retail partners. We support small-batch orders, low minimums for selected styles, and flexible options for businesses looking for distinctive handmade products.
What is your minimum order quantity for wholesale?
Minimum order quantities vary depending on the product type, level of customization, and production requirements. We are happy to offer low MOQ options for many styles. Please contact us with your product interest and estimated quantity so we can recommend the best wholesale order structure.
Do you offer custom embroidered accessories?
Yes. We offer custom design support for selected products. Depending on the order quantity and production schedule, customization may include color adjustments, patterns, themes, materials, packaging, and other product details.
Can I order samples before placing a wholesale order?
In many cases, yes. Sample availability depends on the product category and our production schedule. Sample fees and shipping costs may apply. If you are interested in testing quality before placing a larger wholesale order, please contact us directly.
How long does production take?
Production time depends on the quantity, design complexity, and order type. Ready-to-buy items may ship faster, while made-to-order, wholesale, and custom embroidered accessories require additional time. Estimated production timelines will be shared before order confirmation.
Do you ship internationally?
Yes. The Thread Nest ships handmade embroidered accessories worldwide. International delivery times vary depending on destination, shipping carrier, customs procedures, and the size of your order.
Where do you ship from?
Our products are handcrafted in Vietnam and shipped internationally from our production base.
Do you accept retail orders?
Yes. We accept both retail and wholesale orders. Some styles may be available for immediate purchase, while others are made to order in small batches.
Are all items always in stock?
Not always. Many of our handmade embroidered accessories are produced in limited quantities or made to order. Availability may vary depending on demand and production scheduling.
Can handmade items vary slightly from the photos?
Yes. Small variations in embroidery, fabric placement, color tone, and hand-finishing are normal for handmade products. These details do not affect the function or overall quality of the item.
What payment methods do you accept?
We accept secure payment methods available at checkout. Payment terms for wholesale or custom orders may be shared separately during the order confirmation process.
Do you accept returns or exchanges?
Please refer to our Refund Policy for full details. In general, damaged or incorrect retail items may be reviewed for replacement, store credit, or refund where appropriate. Custom and wholesale orders are handled separately due to their made-to-order nature.
How can I contact The Thread Nest?
You can contact us through our Contact page or email us directly at threadnestinfo@gmail.com
